Kickstarter Edition of A Tale of the Hidden Isle

If the product does not meet your expectations, you can return the Order no later then 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. Products that are damaged cannot be returned. Products that are personalized cannot be returned. Digital products cannot be returned.

We will reimburse you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement. You are responsible for the cost and risk of returning the Goods to Us. We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Reach out by email to: authorsamchristopher@gmail.com for reason of return and if you are in coalition of this policy, we will send you the return address.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Samchristopherwrites.com  is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

samchristopherwrites.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.